Direct Purchase FAQ

Buying Basics

Why would I want to buy books directly from Jacquelyn?

Short answer: To support the author of the books by ensuring the maximum amount of the retail price goes to her, rather than a major retailer taking a significant cut. You can find a more detailed answer to this question here. (And if you prefer to stick with your regular retailer or platform instead, that’s totally OK!)

How can I purchase Jacquelyn Smith’s books directly?

Jacquelyn’s books can be purchased directly by clicking the ‘Buy Now’ or ‘Add to Cart’ buttons in Jacquelyn’s online store or on any of the book detail pages on this website.

The ‘Buy Now’ button is meant for single-item purchases. It will trigger a popup window, where you can enter your email address for delivery, as well as your payment information for an individual title.

The ‘Add to Cart’ button can be used for single or multiple-item purchases. It will add a book to your cart, which will then appear in the upper right corner of your screen. Repeat this process for additional titles, as needed. When you are finished selecting the titles you wish to purchase, click the Cart button, followed by the ‘Checkout’ button to start the checkout process.

How do I remove an item from my cart?

Click on the cart icon in the upper right of your screen and then click the ‘remove’ link beside the item you would like to remove. If you remove ALL items from your cart, the cart icon will disappear from your screen.

How can I find out more about a particular book on the Store page before buying?

You can click on either the title or the cover of any book on the Store page to visit the book’s detail page, which will include a description, as well as an excerpt.

Do I need to set up an account to make a direct purchase?

No. However, if you are using a digital wallet like Apple Pay, Google Pay, or Paypal, you will need to be able to access your digital wallet account, and have a valid method of payment in place.

What information is required to make a purchase?

You will need to enter the email address where you would like your ebook(s) to be delivered. You will also need to enter your credit card information, either directly or through your Apple Pay/Google Pay wallet, unless you are using Paypal. (If the item you are purchasing is free, no credit card or payment information is required.)

What book formats are available to purchase?

Jacquelyn’s titles are only available to purchase directly in ebook format at this time. An ePub and mobi (Kindle) version is included with each purchase.

Do any of the ebooks have DRM enabled? (Digital Rights Management)

No. All of Jacquelyn’s books are DRM-free.

Why doesn’t anything happen when I hit the ‘Buy Now’ or ‘Add to Cart’ buttons?

This problem may occur if you are using a private web browser, such as Brave, or if you have a pop-up blocker enabled. One option is to temporarily lower your private browser’s shields or allow pop-ups for this site. (Instructions on this will vary, depending on which browser you are using.) Alternately, you can click the ‘Other Retailers’ button for the item you wish to purchase on the book’s detail page, followed by the Payhip icon (the blue button with a white heart). This will take you to the item’s direct purchase page on Payhip to complete your order with no pop-ups required.

Why am I getting a ‘ refused to connect’ or ‘Access denied’ error message?

These messages may appear when you are using a VPN connection. This is a byproduct of Payhip’s current method of protecting itself from potential online attacks. Usually, the only way around these errors is to temporarily pause/suspend your VPN connection until the transaction is complete. (Obviously, only try this method if you feel comfortable doing so.)

Checkout Process

What methods of payment are accepted?

All major credit cards are accepted as payment, as well as digital wallet methods, including Apple Pay, Google Pay, and Paypal.

How are payments processed?

All payments are processed securely by either Paypal or Stripe, depending on which method of payment you select. These companies act as a go-between, with Paypal and Stripe handling the payment on the author’s behalf and Payhip acting as the transaction interface. None of your credit card information is accessed or stored by Jacquelyn or this website.

How can I apply a reward/discount/coupon code to my purchase?

Click the ‘Add coupon’ link at the bottom of the checkout screen. If you have a valid code, you can enter it in the next screen. Hit the ‘Add coupon’ button to apply the code to your order.

How do I make a purchase using my Paypal account?

During the checkout process, click the Paypal option. You will be prompted to log in to your Paypal account to complete the transaction. From there, you can select whichever valid method of payment you would like to use.

How do I make a purchase using Apple Pay or Google Pay?

During the checkout process, click the ‘Buy with card’ option and click the credit card number field. You should be prompted to use your digital wallet to fill in your card details. (You will need to use your Apple Pay or Google Pay credentials to get the fields to populate.)

How will my purchase appear on my credit card/bank statement?

Your transaction will be billed under the name ‘WS_PRESS’ (WaywardScribe Press).

Getting Your Ebook Files

How will I receive my ebooks?

Your ebook purchase will be sent to you via email by the direct purchase platform Payhip. You should receive their email shortly after you have completed your transaction with the download links to your purchase in both ePub and mobi (Kindle) format. In addition, you will receive a follow-up email from BookFunnel a few minutes later, who can provide support for getting your ebooks onto your device, if needed. The email from BookFunnel will also contain a download link to your ebook purchase.

How do I get my ebooks onto my device?

You can either download the ebook files directly onto your device from the links provided by Payhip, or side-load them from your computer. (Mobi format works on Kindle, and ePub works for pretty much every other ereader platform.) If you are not familiar or comfortable with downloading or side-loading, click the link in the email from BookFunnel to jump to the book’s download page instead. Then, click the ‘Get my Copy’ button and select your device type to receive specific, step-by-step instructions that should only take a few minutes to follow.

What if I need additional help getting my ebooks loaded?

Click the ‘Need Help’ link in the top right corner of the BookFunnel download page for the book you purchased and are having problems with. Someone from the BookFunnel support team will assist you.

Foreign Pricing/Taxes

I’m from outside the US. Why is the price of the ebook different from other platforms in my country?

Currently, Payhip only allows one price to be applied to each product, in one global currency. While Jacquelyn’s ebook pricing has been adjusted in many countries with other retailers to reflect local ebook market pricing in the regional currency, this level of control is not available on the direct platform at this time. All titles on Jacquelyn’s direct purchase platform are priced according to the current retail price of her ebooks in US dollars.

What about taxes/VAT?

All local taxes, including VAT are included in the listed price of each item.

Still have questions?

Contact Jacquelyn